Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This may include your name, company name, email address, phone number, delivery addresses, and any specific floral requirements. We also collect payment details when placing orders, though processing occurs securely via our payment partners.

For our corporate clients, we may collect extra business information such as company registration data, preferred delivery timings, and budget needs. This helps us tailor our service to your business requirements.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal data to fulfill flower orders and deliver excellent customer support. This includes processing orders, arranging deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating with you about order status and delivery schedules
• Providing customer support and responding to your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-personal information to understand market trends and improve our operations. For example, we might analyze which types of arrangements are most popular during different seasons to better plan our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or comply with legal obligations.

We collaborate with trusted partners who help us deliver our services. This includes payment processors, delivery collaborators, and floral suppliers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with seriousness and deploy multiple protective layers. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to defend against threats.

Physical security measures safeguard our office systems, and access to personal information is limited to employees who need it to perform their duties. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems – this information is managed by certified payment processors specializing in secure financial transactions.

While we implement strong security measures, no system can be completely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain the highest possible protection levels.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to what we hold, ask us to correct inaccurate data, or request deletion of your information where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be kept longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function properly – they enable basic features like page navigation and secure area access. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with the site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individual users.

You can manage cookie settings through your browser preferences. However, turning off certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Quiet Valley Connection undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the business transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor organization (with appropriate privacy protections) or securely deleted following data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will notify you via email or post a notice on our site before they take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some of our service providers may process data overseas. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business activity, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.